Terms of Service

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CHARGES

We charge £20 for a consultation which is payable on booking. If wax removal is required there is an additional charge of £15/one ear or £30/both ears which is payable on the day.

Assuming no contraindications, such as a perforated ear drum please use olive oil spray/drops to soften any troublesome wax for 3-5 nights per ear. Insert lying on your side and stay that way so it really soaks down your canal properly. If both ears are troublesome do alternate ears each night.

If a home visit is required please call for an individual quote.

TERMS OF SERVICE

Wax removal via micro suction is considered safer than other methods such as syringing. However, syringing, irrigation, or probe removal may be undertaken if considered to be more appropriate by the clinician. Your ear wax removal will be performed by a trained AHCS registered Audiologist. Incidents during ear wax removal are uncommon, especially with microsuction. However, possible minor risks that can occur and are deemed to be acceptable include: small nicks to the ear canal which can result in minor bleeding, soreness, mild discomfort and short-term ringing in the ear (tinnitus). To ensure the risk of complication is minimal, it is essential that accurate past medical history is supplied to our clinicians. More serious risk to the ear or eardrum can occur if the client cannot remain adequately still during the procedure. Clients should inform the clinician of any likely movements.

Further possible complications, side-effects and material risks inherent in the procedure include but are not limited to the incomplete removal of ear wax requiring a return visit (for severely impacted wax), persistent tinnitus, perforation of the eardrum, hearing loss and infection. To keep the risk of infection to a minimum, all equipment used in the ear is sterilised or single-use. However, there is always a risk that infection may occur once out of the practitioner’s care. Please contact the clinician should you experience any discomfort or worrying symptoms.

The CE marked suction unit is designed to remove fluids from the airway or respiratory support system and infectious materials from wounds. It has been adapted for the use of aural microsuction. By agreeing to these terms and conditions, you accept that you have read and understood the possible complications that may occur and agree that the hearing specialist cannot be held responsible for them.

Within your appointment the Audiologist will run through a history/consent form. The answers you provide will be stored along with other patient data and held as part of your case history. It will only be shared with other medical professionals where it helps with further assessment or treatment. It will never be used for marketing purposes. These records shall be kept for a minimum of 7 Years as recommended by BSHAA.

When booking your preferred clinic, please tick to confirm that you have read and understood these terms and conditions and are willing to be bound by them.

CANCELLATION POLICY

Our appointments are in high demand. Should you need to cancel please notify us by email info@coastalearhealth.co.uk or call your Audiologist (Claire T:07969530539 / Becky T: 07766590729) 24hrs prior to your scheduled appointment.

If prior notification is not given, you may be charged the consultation fee.

Booking refunds are subject to a £0.50 admin fee.